Client Care

Questions, answered with care

Straightforward guidance on sizing, everyday care, and ordering, so you can shop with confidence.

Common questions

How do I measure for collars and harnesses?

Measure around the neck or chest at the point where the piece will sit, then compare with the size guide on each product page. If you are between sizes, contact Client Care before ordering.

How should I care for ceramic, leather, and fabric goods?

Wipe ceramic bowls with a soft damp cloth and avoid abrasive cleaners. Keep leather away from prolonged moisture, and follow the care label on fabric beds and throws.

What should I know about ordering and payment?

Orders are placed through our secure checkout, with payment options shown at checkout. Your account lets you review order status and saved details.

Need help choosing a size? Our Client Care team can advise before you order.